Complaints policy

Clients who are unsatisfied with our services should contact our Complaints Officer, Alan Mackay.

Address: 5B /148 Chesterville Road Moorabbin VIC 3189 

P.O Box 222 Moorabbin Vic 3189 

Phone: 1300 988 643 


We are members of the Australian Financial Complaints Authority (AFCA), a free consumer service. Further information is available from our office, or contact AFCA directly on 1800 931 678, email: or visit We also follow the Insurance Council of Australia’s General Insurance Code of Practice and are a member of the Underwriting Agencies Council of Australia.